Ok, as sold as I am on OTRS (and I am sold, love it - wish I could implement it here!!) I am ready to walk away. I have worked through every issue and am fairly confident I have the one that has been causing me grief all along identified.
When I install ITSM and create a new Change I get an error. This is consistent now on multiple versions (Windows, Linux) and multiple DB versions (MySQL, PostreSQL). The error will vary depending on the browser but the cause seems to be an inability to get to the database. I either get "Script failed to send data" or just a standard website not available. This happens when I create a change. I have been able to create as many as two before the error shows up. Sometimes, it shows up immediately. The odd part is that the record IS created, but not with any of the detail I entered. Might this be a problem with the ITSM component? I am running OTRS ITSM 3.2.7 - currently on Windows 7 and PostreSQL. Any guidance you can provide is very appreciated! Jose Salviati [cid:[email protected]] <sip:[email protected]> Technology Consulting | Workplace Technology & Collaboration Direct Dial: (310) 726-2835 Mobile: (949) 829-1028 Email: [email protected]<mailto:[email protected]> ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
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