Michiel, thank you very much for that script - I've only just noticed your message, I will give it a try. I am sure others will find it useful too. Regards Phil
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: 09 September 2013 06:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] Command-line script for adding Customer users to groups? Hi, You can use the script I put here: https://gist.github.com/mbeijen/6491928 -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS ! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 6, 2013 at 4:31 PM, Stanford, Philip N. <[email protected]> wrote: > Thanks Gerald > > We do need ‘customer group support’ in our environment! > > I had already made the 4-line additions that you suggested; I did > alter what else I thought was logical, and indeed I have looked at the > ‘AddUser2Service.pl’ script you mentioned in the link below for > inspiration (we’re using that script too). > > It’s probably something very simple that’s wrong, I will check where > I’ve added ‘Customer’ again. > > The hard bit is determining “where it makes sense” ! > > As the saying goes, ‘a little learning is a dangerous thing’, > particularly when it comes to PERL …. > > > > Thanks again for the suggestions. > > Phil > > > > From: [email protected] [mailto:[email protected]] On Behalf > Of Gerald Young > Sent: 06 September 2013 15:00 > > > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Command-line script for adding Customer users to groups? > > > > customers shouldn't belong to groups... > > Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a > group, but it doesn't appear to actually *use* $Options{g} (bug?) > > > > copy otrs.AddUser2Group.pl to my.AddCustomerUser2Group.pl > > add in > > use Kernel::System::CustomerUser; > > use Kernel::System::CustomerGroup; > > > > create the CommonObjects to reflect Customer: > > $CommonObject{CustomerUserObject} = > Kernel::System::CustomerUser->new(%CommonObject); > > $CommonObject{CustomerGroupObject} = > Kernel::System::CustomerGroup->new(%CommonObject); > > > > > > Prepend "Customer" to the keys (within curly braces{}) where it makes > sense in $CommonObject > > > > Test. > > > > I wrote this "live" and did not test, but it should resemble in some > form > this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841 > > > > On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif <[email protected]> wrote: > > It would be much simpler to perform this operation via SQL directly on > OTRS's database > > > > On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. <[email protected]> wrote: > > Hi, > > Does anyone have a script for adding Customer users to groups? > > We have a large number of customers and want to add sub-sets of these > to a number of groups. > > I’ve tried modifying the script otrs.AddUser2Group.pl (which adds > Agents to groups) without success – probably not surprisingly since I > have only a limited acquaintance with PERL and the OTRS programming model. > > All I’m after is something that works in a similar manner to the > supplied script below, and will add a single customer to a group, with > permissions: > > > > # ./otrs.AddUser2Group.pl > > Usage: ./otrs.AddUser2Group.pl -g groupname -u username -p ro|rw > > > > Suggestions very welcome. > > Phil > > > > ________________________________ > > This message (and any attachments) is for the recipient only. NERC is > subject to the Freedom of Information Act 2000 and the contents of > this email and any reply you make may be disclosed by NERC unless it > is exempt from release under the Act. Any material supplied to NERC > may be stored in an electronic records management system. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > ________________________________ > This message (and any attachments) is for the recipient only. 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