Hi everyone, I just started to use the Survey addon for OTRS and I'noticed something that probably will prevent me to use it for a long time: it is , apparently, completely visible to agents.
Since I'm using it to measure the customer satisfaction about agents' work... they should be the last ones to see WHO said WHAT about them... Actually, a normal user with no admin privileges can do any kind of modifications he (or she) desires on the survey I created, reading stats and even details on the answer. This is inacceptable for my needs, so I'd like to know, if possible: - am I wrong and there is the possibility to "hide" the survey button via config - having the survey so public is "as intended" and I should not expect to find a different solution (apart from scripting it by myself)? Thanks in advance for any answer Stefano -- *Lynx International Srl* *Stefano Finetti* *Customer Service Manager* -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
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