Hello, we've published new modules for OTRS 3.3. They make it easier to import/export some OTRS data and the already well received module ITSM-CIAttributeCollection that provides additional CI-attributes. Additionally, you can install ConfigureCallHome. It disables the unrequested automatic communication of installed packages and other system details to OTRS AG (can be enabled by configuration) and it sends notification to an email-address you fill.
You can find them all online at: http://www.cape-it.de/free-otrs-community-additional-modules.html <http://www.cape-it.de/free-otrs-community-additional-modules.html> and at OPAR: http://opar.perl-services.de Here is the list of relevant modules: - ITSM-CIAttributeCollection :: 2.3.0 (OTRS 3.3.x) - ConfigureCallHome::1.2.0 (OTRS 3.3.x) - ServiceImportExport::1.3.0 (OTRS 3.3.x) - CustomerUserImportExport::1.9.2 --> BugFix - CustomerUserImportExport::1.10 (OTRS 3.3.x) - CustomerCompanyImportExport::1.4.0 (OTRS 3.3.x) Enjoy! If you have any feedback, thanks a lot in advance for sending it to us :) greetings, anna ** Wir treffen uns! Open Source Day 20.11.2013 ** ** IHK Nürnberg, www.osb-alliance.de/osd2013 <http://www.osb-alliance.de/osd2013> ** Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier -----Ursprüngliche Nachricht----- Von:otrs-requ...@otrs.org Gesendet:Do 24.10.2013 13:58 Betreff:otrs Digest, Vol 61, Issue 17 An:otrs@otrs.org; Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Exporting from OTRS (Jean BROW) ---------------------------------------------------------------------- Message: 1 Date: Wed, 23 Oct 2013 21:21:59 +0200 From: Jean BROW <everyday...@gmail.com> Subject: [otrs] Exporting from OTRS To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <caprubvo_yp2mldvzdd8aqgvwfvrc5ie9ahy9gvydcznhxou...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" When exporting emails for a specific ticket using the OTRS PDF export, there is always a lot of repeated information i.e. each of the emails contains > >> >>> >>>> >>>> all of the back and forth from customer to agent and back again Is there a way to parse or filter out this reply information from the PDF export? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20131023/95d7c74f/attachment-0001.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 61, Issue 17 ************************************
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