Hi Bogdan, yes, you are right, and such an event module is part of OTRS 3.3 so that it works out of the box.
Regards, mg Am 15.11.13 08:11, schrieb Bogdan Iosif: > The only way I can think of (that doesn't require messing around with > OTRS code) is for you to somehow duplicate the desired info in a ticket > dynamic field, which you can hopefully show in Queue View. > > To get those phone numbers in ticket dynamic fields you would need to > write an event module that updates them (See my Sep/Oct posts in mailing > list archives for a code sample). The fundamental flaw with this > approach is that the Event Module fires when ticket events occur. Thus, > it's possible for someone to update a customer's phone number and yet > the number you're storing in ticket dynamic fields to remain obsolete > until your even module is fired due to ticket event(s). It's a problem > you could live with but a problem nevertheless. > > > > On Thu, Nov 14, 2013 at 10:00 PM, Nick Lapp <nick.l...@imesd.k12.or.us > <mailto:nick.l...@imesd.k12.or.us>> wrote: > > Is it possible to add additional customer information to the queue > view in OTRS 3.3? For example, I have a customer field with the > customer’s phone number which shows up on ticket zoom but I would > like to add the customer phone numbers as a column to the queue > view.____ > > __ __ > > Thank you in advance for any assistance! I’ve done some web > searches but haven’t come up with anything so far.____ > > __ __ > > Nick____ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
