Gerald,
Thanks for your quick response.
I modified this expression ['[RegExp][^(MesaAyuda::SAP)]'] by
['[RegExp][!(^MesaAyuda::SAP)]'] and work
fine
Best Regards
Antonio
Message: 1
Date: Fri, 22 Nov 2013 07:30:06 -0500
From: Gerald Young <cryth...@gmail.com>
Subject: Re: [otrs] ACL issue to display services related with some
queue
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAKk-oUL3a1-OewuF2YXPkfP8JHETF7yP9J+p=ubagz-+apc...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Test at http://regexpal.com
^ = beginning of string
!=not, but then, you don't have to seek for "not" ... all filters
are
applied alphabetically sequentially. So be bold and broad and search
for something that's "all tickets" (lock, unlock, for instance) ...
Apply PossibleNot to that (i.e., every ticket), then Possible when
you
have positive criteria to match.
On Thu, Nov 21, 2013 at 11:53 PM, Antonio Sarmiento
<asarmie...@mi.cl> wrote:
Hi,
I need display the corresponding services for some groups of queues
and for
other queues display other queues
I wrote this acl scripts
$Self->{TicketAcl}->{'Only-SAP-Services-for-SAP-abcde'} = {
# match properties
Properties => {
Queue => {
Name => ['[RegExp]MesaAyuda::SAP abcde'],
}
},
# return possible options
Possible => {
# possible ticket options
Ticket => {
Service => ['SAP::OPERA','SAP::ADMI'],
},
},
};
$Self->{TicketAcl}->{'aaNOT-SAP-Services-for-NOT-SAP-QUEUES'} = {
# match properties
Properties => {
Queue => {
Name => ['[RegExp][^(MesaAyuda::SAP)]'],
}
},
# return possible options
#Possible => {
PossibleNot => {
# possible ticket options
Ticket => {
Service =>
['SAP::OPERA','SAP::ADMI','SAP::PACK','SAP::BOD','SAP::FRI'],
},
},
};
The first step, work fine when it is alone, and show the right
service for
the sap queue. But when I added the second step to hide sap
services for
not sap queues, it begun to fail, because it?s only displaying not
sap
service in all case, when i choose sap queue or not sap queue
I choose this way, because the not sap services are more than 40.
Somebody could help me
I appreciate your help
Best regards
Antonio
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