It's set by default to fetch every 10 minutes. This variable is stored on my CentOS system in /opt/otrs/var/cron/postmaster_mailbox. You can change the 10 to whatever number you like. I changed mine to 1. Restart OTRS for it to take effect.
Thanks, --Mark From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jill Goldstein Sent: Monday, December 16, 2013 4:22 PM To: User questions and discussions about OTRS. Subject: [otrs] Fetch Mail Is there a way to set OTRS to auto-Fetch mail? I did a search through the manual, and did not find much. I did a search in SysConfig and came up with a screen with parameters, but nothing I recognized as Fetch Mail every X Minutes. BTW, my programming days ended with dBase III+, though I have basic HTML experience. I have the concepts of programming down, and I understand tags. Thus I've been able to do things like set up the smtp server without limping to y'all to find an answer. Thanks so much, Jill Goldstein Customer Support http://spfsolutions.biz<http://spfsolutions.biz/> Phone: 303-731-5634
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