Hello, I have cases where sometimes agents will work together and one agent is cc’ed, is there a way to either:
- have the ticket go into/be visible in both agents queues (but remain one ticket) - send an agent email notification out to the cc’ed agent, letting them know they’ve been cc’ed in ticket# Or any other reasonable solutions to this that anybody else has found? Thank you! Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
