I’ve read more about the calendar, but am still not sure how to set up the two 
dynamic fields so it is useable. 

Even once I do this, will agents be able to add their iCal meeting requests to 
the calendar, and will other agents be
able to share calendars, or see each others events? 

I am stuck.. they need a solution quickly and I just don’t know enough about 
OTRS yet. Can somebody please help
point me in the right direction?

Thank you!
Leah
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