Hi All,
I'm playing with ACL for service assignment. If I configured to set priority 5
for this CustomeID it's working, when I open a new ticket the priority setting
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the
new ticket service field.
What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:
# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;
# Created: 2014-02-14 13:21:50 ([email protected])
# Changed: 2014-02-14 13:46:23 ([email protected])
$Self->{TicketAcl}->{"Service CustomerID"} = {
'Possible' => {
'Ticket' => {
'Service' => [
'GENERIC::TEST'
]
}
},
'PossibleNot' => {},
'Properties' => {
'CustomerUser' => {
'UserCustomerID' => [
'AMACN'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
}
1;
Thanks!
Zoltan
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