OTRS Version? Summary: How can we provide a notification event of a new Article if DynamicField_myField = [Some Value].
Short Answer: You can't. Longer answer: If you need to inform the customer, send a reply. On Thu, Mar 13, 2014 at 10:26 AM, Rudolf Bargholz <[email protected]>wrote: > Hi, > > > > Our requirement ist to inform our customer when we load a patch on their > productive environment. In order to log this information we have created > two new dynamic fields or type "article": > > > > LoadInfo: if this is a "patch" or a "fullversion" > > Approval: the name of the person that approved the patch > > > > We have tried to use the notifications in OTRS to generate a mail to the > customer whenever an article is created with a "LoadInfo" = "patch" or > "fullversion": > > > > > http://support.com/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add > > > > Unfortunately in the Admin-"Add" window for the notification the ticket > section displays the dynamic fields, but in the article section it does not > seem possible to filter the articles based on values in the dynamic fields. > > > > Is this just the way that this is, or can I somehow in the SysConfig tell > the notifications to search over the dynamic article fields? > > > > Any help appreciated. > > > > Regards > > > > Rudolf > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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