Shouldn't happen. Make sure the tickets aren't locked. On Mar 23, 2014 9:00 PM, "Leah Kelly" <[email protected]> wrote:
> How can I have the 'Escalated Tickets' window not show the Closed tickets > - I would like to do this across the board, > meaning not just using a filter. This will confuse agents when they see > 'Closed' tickets in the Escalated window on the > dashboard. I would like it only to show open tickets that have been > escalated. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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