Hi Everyone, I need some help to build an ACL. I use OTRS 3.3.5.
The problem is the following: when th agent moves the ticket to another queue he/she remais the owner until some agent of the new queue locks the ticket, I'd to build an ACL to remove the ownership of the ticket when it is moved. I don't know if it is possible. Thanks for you time. -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
