Thanks!
2014-04-05 18:51 GMT-03:00 Gerald Young <cryth...@gmail.com>: > > I'd like to set status automatically to OPEN, once a ticket is LOCKED, > so that I don't need to answer the tickets in order to change its status > from NEW to OPEN. > Yes, SysConfig Ticket -> Core::Ticket > [x] Ticket::EventModulePost###130-ForceStateChangeOnLock > > The rational behind not changing new is that all open tickets assume first > human contact has been made with the customer. > > > On Sat, Apr 5, 2014 at 1:00 PM, André Cavalcante <treba.an...@gmail.com>wrote: > >> Hi there, >> >> I'd like to set status automatically to OPEN, once a ticket is LOCKED, so >> that I don't need to answer the tickets in order to change its status from >> NEW to OPEN. >> >> Do I need an ACL ou a Generic agent? >> >> -- >> >> *André Luiz C. e Cavalcante, PMP* >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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