Hi, Perhaps I did not get it correctly, but why aren't you using the statistics module?
A open ticket monthly report is simple and can be displayed on the dashboard if you use Firefox or chrome. Florian 16.04.2014 15:40 - KalyanaChakravarthy MP schrieb: Sql Query: SELECT ticket.tn, ticket.id,ticket_history.state_id,ticket_state.name, max(ticket_history.change_time) AS change_time FROM ticket_history LEFT JOIN ticket ON (ticket.id = ticket_history.ticket_id) LEFT JOIN ticket_state ON (ticket_state.id = ticket_history.state_id) LEFT JOIN ticket_state_type ON (ticket_state_type.id = ticket_state.type_id) WHERE ticket_history.history_type_id = 27 AND ticket_state_type.name !="closed" GROUP BY ticket.tn; At the moment it just groups the records and only gets the max date and not the row associated with the max date Thank you & Regards, Kalyana chakravarthy M .P, Sr software Engineer
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