Can't replicate. [ 'UserDepartment','Department','department', 1, 0, 'var', '', 1 ],
On Wed, Apr 23, 2014 at 7:31 PM, André Cavalcante <[email protected]>wrote: > Hi people, > > I need some help. I have mapped OTRS and AD (LDAP), and I'd like add > collumn to the dashboard to show the department where the ticket come from, > but it brings no data. > > The mapping is the following. Thanks. > > Map => [ > # note: Login, Email and CustomerID needed! > # var, frontend, storage, shown (1=always,2=lite), required, > storage-type, http-link, readonly > [ 'UserTitle', 'Title', 'title', 1, 0, > 'var', '', 1 ], > [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, > 'var', '', 1 ], > [ 'UserLastname', 'Lastname', 'sn', 1, 0, > 'var', '', 1 ], > [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, > 'var', '', 1 ], > [ 'UserEmail', 'Email', 'mail', 1, 1, > 'var', '', 1 ], > [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, > 'var', '', 1 ], > [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, > 'var', '', 1 ], > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, > 'var', '', 1 ], > [ 'UserComment', 'Comment', 'description', 1, 0, > 'var', '', 1 ], > [ 'UserStreet', 'Street', 'streetAddress', 1, 0, > 'var', '', 1 ], > [ 'UserZip', 'Zip', 'zip', 1, 0, > 'var', '', 1 ], > [ 'UserCity', 'City', 'l', 1, 0, > 'var', '', 1 ], > [ 'UserCountry', 'Country', 'co', 1, 0, > 'var', '', 1 ], > ], > > > > > 2014-04-14 23:31 GMT-03:00 André Cavalcante <[email protected]>: > > What have you tried? I've set CustomerID = department (LDAP) >> What is the result? It brings no result. >> Did you get any error messages? No error messages >> How is the result not what you wanted/expected? It brings no result at >> all, It should companys name. >> What did you search for to achieve your results? I'd like to add a >> collumn to dashboard to show each tickts company >> How may random person -- who might be able to help you -- replicate your >> results? I can send some files .dtl or the otrs-ldap mapping >> >> When I go to Customer Information Center the company is shown ok. >> >> >> 2014-04-14 22:39 GMT-03:00 Gerald Young <[email protected]>: >> >> >No success so far... >>> This is quite difficult to troubleshoot. >>> >>> What have you tried? >>> What is the result? >>> Did you get any error messages? >>> How is the result not what you wanted/expected? >>> What did you search for to achieve your results? >>> How may random person -- who might be able to help you -- replicate your >>> results? >>> >During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = >>> department (LDAP), but it brings no value to the column I’ve added to the >>> dashboard. >>> > [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, >>> 'var', '', 1 ], >>> > [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, >>> 'var', '', 1 ], >>> >> Would be correct to the the following? >>> > >>> > CustomerID = department >>> > CustomerIDs = nothing >>> >>> The ldap attribute department shows? >>> Your current Map is ... >>> >>> And you expect what to happen? >>> And what actually happens? >>> >>> >>> On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante <[email protected] >>> > wrote: >>> >>>> Hi there, >>>> >>>> No success so far... >>>> >>>> Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < >>>> [email protected]> escreveu: >>>> >>>> Hi, >>>>> >>>>> Am 08.04.14 16:01, schrieb André Cavalcante: >>>>> > Would be correct to the the following? >>>>> > >>>>> > CustomerID = department >>>>> > CustomerIDs = nothing >>>>> > >>>>> > >>>>> I'd also suggest this setup. >>>>> You can also check if the setup is correct by going to the customer >>>>> information center and selecting a customer user name (lower field). If >>>>> configured correctly it will load up the info center for the department >>>>> (e.g. 'Team IT') and list all members of that department (= all >>>>> customer >>>>> users who share the same customer id). >>>>> >>>>> This also allows the use of the company tickets option in the customer >>>>> interface. >>>>> >>>>> --Mathias >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> -- >>>> *André Luiz C. e Cavalcante* >>>> Coordenador de Eleições >>>> TRE-BA / STI / COELE >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> *André Luiz C. e Cavalcante* >> Coordenador de Eleições >> TRE-BA / STI / COELE >> > > > > -- > *André Luiz C. e Cavalcante* > Coordenador de Eleições > TRE-BA / STI / COELE > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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