Hi All,
I disabled Ticket::Frontend::Quote, in order to get this behaviour (quoted from Admin manual): "original emails will not be quoted but appended to the response."
This works as expected when replying to incoming customer mails, but not when replying to outgoing agent mails (typically: for adding a piece of missing information), see a generic example below. Any hint?
Hermann, using OTRS 3.3.4 What I get: ---- Message from Customer --- From: Customer To: Customer Subject: .... Date: .... What I expected: ---- Message from Helpdesk --- To: Customer Subject: .... Date: .... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
