Hi Rene, I've put a new release up on github & CPAN which adds a --PendingTime parameter:
https://github.com/mbeijen/App-OTRS-CreateTicket --PendingTime If a number, # of minutes after current time. Otherwise, should be a string in 'YYYY-MM-DDTHH:MM' format. So you can say --PendingTime 120 which means "pending in two hours from now" or --PendingTime 2014-05-29T09:00 which means tomorrow morning at nine. The script does not bother with time zones or business hours. Let me know if this works for you. -- Michiel On Wed, May 28, 2014 at 10:37 AM, Michiel Beijen <[email protected]> wrote: > Hi Rene, > > I would probably be able to add this to the script, if you want. > -- > Michiel > > On Tue, May 27, 2014 at 8:31 PM, Rene Stoutjesdijk > <[email protected]> wrote: >> Good day, >> >> i would like to add a pendingtime when we do a close of the ticket. >> We're currently making use of the App::OTRS::CreateTicket module >> provided by Micheil Beijen. >> >> We want to set the state to 'pending auto close+' but then we also >> have to add the pending time. >> This isn't the difficult part, but after that we also have to set the >> pending time, and this i can't figure out how to do that (i'm not an >> xml or programming expert). >> >> Is somebody having an example on how to do this? >> >> >> wkr >> rene >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
