Hi Friedrich,
you can add another ACL to overrule previous ACLs and display the field values
in AgentTicketSearch:
$Self->{TicketAcl}->{'ZZZ-300-100-A-ReasonCodesCategory-AgentTicketSearch'} = {
Properties => {
Frontend => {
Action => ['AgentTicketSearch'],
},
},
Possible => {
Ticket => {
DynamicField_ReasonCodesCategory => ['[regexp].*'],
DynamicField_ReasonCodes => ['[regexp].*'],
},
},
};
On 10 Jun 2014, at 11:58, Friedrich Kölbel <[email protected]> wrote:
> Hello OTRS-Group,
>
> I have problems with searching dynamic Text in OTRS 3.2.8
>
> We enabled the two Dynamic Pulldowns in AgentTicketSearch
>
> $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'DynamicField'} = {
> 'ReasonCodes' => '1',
> 'ReasonCodesCategory' => '1'
> };
>
> We have about 150 ReasonCodes cascaded via ACLs in ReasonCodesCategory which
> works quite well in different Dialogs.
> <ejfeicbd.png>
>
> ACLs:
> ##
> ## DEFAULT
> ##
> $Self->{TicketAcl}->{'300-100-A-ReasonCodesCategory'} = {
> Properties => {
> # match always
> },
> Possible => {
> Ticket => {
> DynamicField_ReasonCodesCategory => ['', 'Register', 'Coupon',
> 'Sales', 'Shop', 'SME', 'Members', 'BackOffice', 'Events', 'Other'],
> DynamicField_ReasonCodes => [''],
> },
> },
> };
>
>
> ##
> ## 300-101
> ## Register
> ##
> $Self->{TicketAcl}->{'300-101-Register'} = {
> Properties => {
> Ticket => {
> DynamicField_ReasonCodesCategory => ['Register'],
> },
> },
> Possible => {
> Ticket => {
> DynamicField_ReasonCodes => ['', '[RegExp]Register_'],
> },
> },
> };
>
> (same for each Category...)
>
>
> The Problem is, that we cannot select a ReasonCode in the Search-Dialog:
>
> <jeecaeha.png>
>
> We have no Problem selecting it in Statistics-Dialog, although there is
> another Problem you will see in the Screenshot below - we have no connection
> from Category to Code at this point, and the same name and Number within
> different Categories is forced by the Customer... (but this is not the
> Problem here)
>
> <fegbbgca.png>
>
> Does anybody know, how I could change the behavior of the Field Reason Codes
> in the Search-Dialog?
> Is this a general Problem, or could it depend from our used ACL?
>
> One possible solution would be, cloning all ReasonCodes to another field
> which is not cascaded with genericAgent and search for this instead, but if
> possible I´d prefer another way...
>
> Thanks for Answers.
> Regards, Fritz
>
> --
> -------------------------------------
>
> http://www.graz4u.at
>
> -------------------------------------
>
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