Hi Marwan,
I assume you need to enable auto response to agents. In that case, please go to
"agent management" under "admin" option and enable ("Yes") "new ticket
Notification" setting.
Best Regards,
Sujeeva Tissaarachchi
--------------------------------------------
On Tue, 8/7/14, Marwan Rabbâa <[email protected]> wrote:
Subject: [otrs] Auto-response
To: [email protected]
Received: Tuesday, 8 July, 2014, 7:14 PM
Hi all,
New to OTRS, I've successfully installed an
OTRS 3.1.21.
The mailbox fetcher is OK. All ticket I send to a
configured mailbox are migrated into tickets.
However, I can find how to enable auto-response
(on ticket creation, update ...).
Where are this options on OTRS 3.1.21
?
Regards,
PS : I have created an auto-response (on admin
interface) as auto-reply, but it seems not to
work
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