Hii Saurabh we can used mail filter using PostMaster Filter Management
On Mon, Jul 28, 2014 at 10:43 PM, Marty Hillman <[email protected]> wrote: > Have you looked into using the GenericAgent to accomplish your goals? I > used it to filter any emails with specific words in them to a specific > queue and automatically assign them to the agent that manages that queue. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Jain, Saurabh > Sent: Monday, July 28, 2014 12:02 PM > To: [email protected] > Subject: [otrs] Problem in creating event notification > > > Hi, > > > > Currently our OTRS setup is generating tickets based on incoming > > emails. We want to add a notification to a particular email id e.g. > > [email protected] in case email contains a particular text e.g. "device: > > abc". > > > > To solve this, we configured a postmaster filter to read the email > > body and set X-OTRS-header 'X-OTRS-CustomerNo' to 'abc'. Now, I want > > to create a event notification for new tickets and use this > > X-OTRS-header in ticket filters but don't see any option like that. > > Is this the right approach? If yes, how to create a event notification > > on 'X-OTRS-CustomerNo'? > > Regards, > > Saurabh > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
