Hi Justin, Ticket::Frontend::AgentTicketCompose###DynamicField should hold the fields you want in "Replies". . You might want to take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=24116 and adjust for change on StateID.
On Fri, Jul 25, 2014 at 4:53 PM, Justin Cole <[email protected]> wrote: > I would like to enter several dynamic fields to use as problem resolution > categories on ticket close. Generally, when closing a ticket, we actually > reply to it with an email instead of actually using the “close” interface. > This leaves me with a question of where I should add the dynamic fields in > Frontend::Agent::Ticket::. Can someone point me in the right direction? > Thanks! > > Justin Cole > ECHO Labs LLC > > CONFIDENTIALITY NOTICE: This email message is for the sole use of the > intended recipient(s) and may contain confidential and privileged > information. Any unauthorized review, use, disclosure or distribution is > prohibited. If you are not the intended recipient, please contact the > sender by reply email and destroy all copies of the original message. > > > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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