2014-09-29 18:21 GMT+02:00 Gerald Young <[email protected]>: > Why? If you did this by way of paper, would you send a snail mail envelope > to the customer telling her you changed folders? >
No. But that's beside the point. We have some queues where tickets can end up taking a lot of time. These queues are for the evaluation and prioritizing of tickets regarding problems that can't be immediately solved but might require development resources (or might even be rejected). We want customers to know when their ticket has entered one of the queues, so they know that they can't expect a solution immediately. Is that possible? Lars
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
