I don’t think there’s a standard method to do this – SMTP doesn’t really have the concept of message priority, so the user agents do it in different (and incompatible) ways. Your best option would be to see if you can get a look at a raw message with all the headers and see what your most common user agent (probably Outlook?) is inserting to set priority (probably an X-Outlook: header or something like that).
I also don’t think it’s really going to help; if the user doesn’t care enough such that they’re just deleting the messages, then changing the priority won’t change that fact. I suspect the only thing that will is personal visitation. 8-) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jefferson Davis Sent: Thursday, October 16, 2014 3:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sending email from OTRS with elevated priority I'm looking for a way to send the notices, etc on agent responses to users, with a HIGH email priority. I'm not referring to the TICKET priority. We have users that never respond and after checking, I am finding that they are just deleting them.
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