Hi! On an incoming ticket via PostMaster otrs adds a wrong customer on CC and sends a confirmation mail. I would like to figure out how otrs selects this customer. But I have _no_ idea where to start over. Any hint is apprechiated!
Here is a description of my problem: All our customer IDs are mailaddresses. Assume the customers mail address of the incoming ticket is [email protected] But additionally there is a customers address like [email protected] Now the ticket history contains (freely translated from german): NewTicket - ... CustomerUpdate - updated: CustomerId=...;[email protected] ... SendAutoReply - AutoReply send to <[email protected]> The auto reply mail contains an "CC" entry to "[email protected]". Thanks for any help ... ===== OTRS: 4.0.5 on debian 7.8
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