Hi, we have running OTRS version 4.0.6. See:
[root@server tmp]# rpm -qa|grep otrs
otrs-4.0.6-01.noarch
Now I have downloaded new version 4.0.7[root@server tmp] wget
https://www.otrs.com/download-thank-you/thank-you-downloading-otrs-software/?download=/RPMS/rhel/6/otrs-4.0.7-01.noarch.rpm
In order to upgrade. Is enough to run:
rpm -Uvh otrs-4.0.7-01.noarch.rpm
??
I have searched on OTRS manual and it only showed how to upgrade from an old
version 2x, 3x to 4x. But I didn't found how to upgrade to a new patch level.
Thanks.
El Martes 7 de abril de 2015 13:58, Jakub Szczepańczyk
<[email protected]> escribió:
Hi,
is it possible to disable "closed succesful" state on states list which
normaly could be set when using answer templates?
--
Jakub Szczepańczyk
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