Split function as you have found doesn't remove it copies.
You can create the new ticket and then manually move the article via the
database using... (mysql) update article set ticket_id=<newticketjob> where
id=<articleidnumber>. Don't manipulate the DB directly unless you know what you
are doing.
-------- Original message --------
From: Paolo Mosconi <[email protected]>
Date: 04/27/2015 04:53 (GMT-05:00)
To: [email protected]
Subject: [otrs] Splitting ticket doesn't delete article from source ticket
Hi,
I'm using OTRS 4.0.1 and I believe I'm having problems with Ticket Split
functionality.
Example: ticket #1 has 7 articles and I'd like to move article 4 to a new
ticket; by selecting Split, a new phone ticket is created containing a copy of
article 4, but article 4 itself is still contained in ticket 1 (I was expecting
it to be deleted).
Thanks for any suggestion / explanations
Best regards
Paolo Mosconi
[ACTVALUE_LOGO firma email]
ActValue Consulting and Solutions
Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY
T +39 02 934642 27
M +39 335 8107163
Skype: pmosconi
[email protected]<mailto:[email protected]>
www.actvalue.com<http://www.actvalue.com/>
www.my-ecommerce.it<http://www.my-ecommerce.it>
www.virtualrecruiter.it<http://www.virtualrecruiter.it>
www.wiffi.it<http://www.wiffi.it/>
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