Hi, We'll never know I guess. Its a stock install of OTRS with no extra plugins, always has been that way.. But it wasnt just TicketMenuLock as you can see.. Kernel::Output::HTML::TicketMenuGeneric was another. Theres obviously been some major changes introduced in version 5 in that area.
Hopefully this post helps someone else who gets caught out by this surprise. Cheers On Tue, 27 Oct 2015 06:59:23 AM Renee B wrote: > ZZZAuto.pm is a file generated when you change something in the > SysConfig. OTRS can't update this file as OTRS can't know what and why > you changed something. It could be that you installed an addon that > ships its own TicketMenuLock and if OTRS would change this setting in > ZZZAuto it would break the addon... > > Am 27.10.2015 um 06:55 schrieb Alex: > > Hi Renee, > > > > Thank you for your email. Is there any reason why the class::method path > > was not updated during the upgrade? A whole heap of the settings that > > referenced Kernel::Output::HTML::Ticket in that file were suddenly wrong. > > Eventually I came to the same conclusion you did and adjusted a number of > > them. Just surprised it was not handled by part of the upgrade. > > > > Another example: > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.20.2 OS: linux Time: Tue Oct 27 > > 11:42:53 > > 2015 Message: Module Kernel/Output/HTML/TicketMenuGeneric.pm > > > > Needed another change: > > > > Old: Kernel::Output::HTML::TicketMenuGeneric > > new: Kernel::Output::HTML::TicketMenu::Generic > > > > And so on.. > > > > > > Cheers, > > Alex > > > > On Tue, 27 Oct 2015 06:45:16 AM Renee B wrote: > >> Am 27.10.2015 um 01:04 schrieb Alex: > >>> 'Module' => 'Kernel::Output::HTML::TicketMenuLock', > >> > >> This should be > >> > >> 'Module' => 'Kernel::Output::HTML::TicketMenu::Lock', > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
