Thanks for reply. > "rw" is determined in SysConfig at > Edit Config Settings in Ticket -> Frontend::Agent::Dashboard > in Permission in each dashlet. Yes, I understand that. I want to know why user who cannot do everything may be declined from any information about ticket status. For example, operating user just answering tickets(= cannot change owner) meets this problem.
Ticket status must be shown for all users who have reading permission, I think. Best regards, Hisatoshi Onishi 2015/11/09 3:20、Gerald Young <[email protected]> のメッセージ: > "rw" is determined in SysConfig at > Edit Config Settings in Ticket -> Frontend::Agent::Dashboard > in Permission in each dashlet. > if you so desire, you may change this from rw to ro. Note that the dashlet is > default rw to reflect availabiltiy to the agents that are supposed to be able > to work on the ticket. Do you have a reason to provide all access except for > rw? > >> On Sun, Nov 8, 2015 at 8:45 AM, Hisatoshi Onishi >> <[email protected]> wrote: >> Hi, >> >> I also checked OTRS 4.0.9, and outcome is same one. >> >> Authority check boxes must not enable all ones. >> I've got another combination to see ticket status. >> >> (1) Enable all authority but "RW" of users' group(it kept "RW" disabled). >> (2) Enable only "RW" of users' group(other ones are enabled automatically). >> >> These combinations makes result with seeing ticket status on dashboard for >> target user. >> For detail, please see image file attached. >> >> >> >> >> 2015-11-08 21:42 GMT+09:00 Hisatoshi Onishi <[email protected]>: >>> Hi lists, >>> >>> I found that users with "NOT ALL authority" in some target group cannot see >>> any ticket status on the dashboard though have registered as favorite >>> services/groups. >>> But users with all one(and have registered as), can see it normally. >>> >>> I don’t know when or from, but I found that on OTRS 4.0.13 and 4.0.14. >>> >>> Is there any solution to solve? >>> >>> Best regards, >>> Hisatoshi Onishi >> >> Best regards, >> Hisatoshi Onishi >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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