Hello, You could achieve this using ACL. I would recommend Kix4OTRS addon, which adds Dynamic Dependent fields, that are configurable using Admin Interface.
regards Martin From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Sunday, January 24, 2016 4:07 PM To: User questions and discussions about OTRS. <[email protected]> Subject: [otrs] Dynamic Field Hello, I am using OTRS 4, i want to create Dynamic Field Eg : Category, Sub-Category, Sub-Sub Category, Sub-Sub Category If Category is ABC than Sub-Category is XYZ etc. Kindly help Best Regards Milind Tailor Information Technology MOL-IPS India, Mumbai Centre Work : + 91 22 42478445 Website : http://www.molpower.com<http://www.molpower.com/> [cid:[email protected]]
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