Florian; If I were to do it that way, the resolution time would change.
Thank you, Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian Edlhuber Sent: Tuesday, March 08, 2016 10:24 AM To: otrs@otrs.org Subject: Re: [otrs] Modify Ticket Close State Hi, 07.03.2016 17:16 - dhils...@performair.com schrieb: > I had a technician close a ticket with a state of "closed unsuccessful," > when in fact it should have been "closed successful." > > Where can I go in the tables to change that? I would never change in the tables (via SQL) Click on a action to modify the state (for example phone call outbound) and close it successfull. -- Florian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
