I can answer to my own question with a yes. It is possible to use internal Customer Users with an external Customer Company DB. The only "problem" i noticed is that when you want to edit the company user, otrs won't show the customer company already selected in the selection list and you have to select it again. Any other thing works perfectly.
2016-03-10 10:05 GMT+01:00 Finetti, Stefano <sfine...@lynx-international.com >: > Thanks a lot Martin, I'd like to extend the question a bit while I'm > configuring the second backend for the Companies. > > Can I use two different company backends but just one Customer User? In > other words, since the other backend I'd like to use does not contain > informations on people but only on companies, I'd like to maintain users on > the OTRS DB while reading company informations on the external DB (which is > updated automatically from other sources and it is generally updated more > often than OTRS one). > > Is it possible an approach like this? > > Thanks again > Stefano > > > 2016-03-10 9:33 GMT+01:00 Martin Gruner <martin.gru...@otrs.com>: > >> Hi Stefano, >> >> yes, you can do that. >> >> Martin Gruner >> Team Lead R&D >> >> OTRS AG >> Bahnhofplatz 1a >> 94315 Straubing >> >> T: +49 (0)6172 681988 0 >> F: +49 (0)9421 56818 18 >> I: www.otrs.com/ >> >> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: >> DE256610065 >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann >> (Vorsitzender), Christopher Kuhn, Sabine Riedel >> >> Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business >> Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt >> neue Features entdecken und bestellen >> >> https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-transparente-prozesse/?lang=de >> >> > Am 09.03.2016 um 14:58 schrieb Finetti, Stefano < >> sfine...@lynx-international.com>: >> > >> > Hi, >> > I know that OTRS supports mutiple backends for Customer Users (mapping >> them on Config.pm). Is this valid also for Customer Company? >> > >> > So to speak, can I put into Config.pm >> > >> > $Self->{CustomerCompany} = { >> > Params => { >> > ...... >> > >> > and >> > >> > $Self->{CustomerCompany1} = { >> > Params => { >> > ..... >> > >> > etc. etc.? >> > >> > Thanks >> > >> > -- >> > Lynx International Srl >> > Stefano Finetti >> > http://www.lynx-international.com >> > >> > Lynx International Srl is a part of AXED Group >> > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina >> > >> > >> > This e-mail and any files transmitted contain documentation which is >> highly confidential and intended solely for the use of the individual or >> entity to whom they are addressed. All written data and other information >> in the documentation is and shall remain the property of the disclosing >> party. If you are not the intended recipient you are hereby formally >> notified that any disclosure, dissemination, forwarding, storing, copying >> or use of any of the information is strictly prohibited and will be legally >> pursued. If you received this in error, please contact the sender and >> destroy the documentation including deletion of the same from any computer. >> Thank >> you.--------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > *Lynx International Srl* > *Stefano Finetti* > *http://www.lynx-international.com <http://www.lynx-international.com>* > > *Lynx International Srl is a part of AXED Group* > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > > -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
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