Dear Andre,
Regarding the external-note, when an agent create a note :
1. He has to select the --Note type-- : "external-note" or
"internal-note"
2. He can also select "Linked Persons" to receive the note :
"Customer" or/and "Agents"
In your case, select "external-note" + " Customer" as 'Note
type' and 'Linked Persons' to fix the issue.
Confirm if it is for you !
Best Regards / Cordialement
-----
Placide NJAMI
Email: [email protected]
-----Message d'origine-----
De : [email protected] [mailto:[email protected]] De la part de
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Envoyé : vendredi 8 avril 2016 12:00
À : [email protected]
Objet : otrs Digest, Vol 91, Issue 7
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Today's Topics:
1. Re: 5.0.9 upgrade issue (Udo Bretz)
2. How to translate a message in Kernel/System/*.pm (?r Bal?zs)
3. Re: Customer Notification after a ticket external note
(Andr? Cavalcante)
----------------------------------------------------------------------
Message: 1
Date: Thu, 7 Apr 2016 18:52:27 +0200
From: Udo Bretz <[email protected]>
Subject: Re: [otrs] 5.0.9 upgrade issue
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=windows-1252
Hello,
here is the bug report for this problem:
http://bugs.otrs.org/show_bug.cgi?id=11989
There wil be a new OTRS::ITSM 5.0.10 which will be released next week.
Thanks, and best regards,
Udo
On 06.04.16 13:02, BIRO Zoltan wrote:
> Hi Udo,
>
> Thanks for your reply...let me try and inform you!
> Cheers!
> Zoltan
>
------------------------------
Message: 2
Date: Thu, 7 Apr 2016 23:13:37 +0200
From: ?r Bal?zs <[email protected]>
Subject: [otrs] How to translate a message in Kernel/System/*.pm
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<CAAcT46UmANQ+74OZZzcT+KyD=azn4ofacz8wn2m20nvcnou...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi,
I imported a process named "Egyedi megrendel?s", and this notification
appeared (see attached picture):
"Process Egyedi megrendel?s and all its data has been imported
successfully."
This string is located here:
https://github.com/OTRS/otrs/blob/master/Kernel/System/ProcessManagement/DB/
Process.pm#L1764-L1766
Martin Gruner explained, why can not translate these kind of strings in
backends:
https://github.com/OTRS/otrs/pull/1037#issuecomment-198247289
If a string has no parameter, Translatable() can mark it for translation,
and somewhere else in the .tt files will be translated.
But what about if a string has a parameter? Neither Translatable(), nor
$LanguageObject can not be used in backend files. How to translate this kind
of strings?
Regards,
Bal?zs
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Message: 3
Date: Thu, 7 Apr 2016 19:22:01 -0300
From: Andr? Cavalcante <[email protected]>
Subject: Re: [otrs] Customer Notification after a ticket external note
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<caeak_yevpzzmgajjwsqnnlmprem4eq7ug_vyvy22rfkzxey...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
You should send an email from OTRS interface instead of using the
External-note feature. To see the external note the usuer must log on OTRS.
Att,
Andr?
2016-04-07 7:48 GMT-03:00 Rose Dowson <[email protected]>:
> HI,
>
>
> I want that my OTRS server send a notification to the customer
> when the agent create an external-note on his ticket?
>
> I can see that the message from agent is reaching the customer
> console but I need to have an automated-mail to the customer's mail
> every time an external-note is sent by the agent to the customer.
>
> Do you have any ideas about this ?
>
>
> Best regards,
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
--
*Andr? Luiz C. e Cavalcante, PMP, PRINCE2*
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