Hi Florian,
Version 5 is embedded with Template ability. No needof additional add on.
Please refer to Admin Doc.
For the initial question, I don't think there is a way of finding how
oftentemplates are used by agents.
Best Regards,
Sujeeva Tissaarachchi
From: Jens Bothe <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Sent: Saturday, 9 April 2016, 12:48
Subject: Re: [otrs] Use of templates
Hi,
Yes there IS an history entry showing the number of usages
Jens BotheSent from mobile/cell
Am 09.04.2016 um 08:38 schrieb Florian Edlhuber <[email protected]>:
Hi Ralf,
08.04.2016 14:58 - Ralf Hildebrandt schrieb:
> We're having a lot of templates for answers and the like.
> Is there any way of finding out how often a template was actively used
> by the agents?In OTRS 3 there was a Add On from OTRS AG available. It was a
> add on
for the stats. But for the Version 5 I don't know this function or a
add on available.
regards
Florian
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