Yes, you can see this:
http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade
to every version in between, including database changes and the upgrading
Perl script.
What I don't understand: Does the sentence "You need to perform a full
upgrade to every version in between" only refer to the situation when
you start from a version lower than 4 or also for start versions above
4? From 4.0.1 -> 5.0.9 do I have to go through
4.0.1->4.0.2->4.0.3->...->5.0.9 or can I jump directly 4.0.1->5.0.9?
And if all intermediate steps are required: What do I use as 5.0:
5.0.0.rc1? I'm using RPM packages and there is no 5.0.0 package on
ftp://ftp.otrs.org/pub/otrs/RPMS/rhel/6/.
frank
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