You have to make something happen on the ticket to trigger the event you want, for example add a note, change queue, whatever works so you capture that event to trigger the dynamic_field update.
Regards 2016-06-13 17:38 GMT-06:00 Nick Bright <nick.bri...@valnet.net>: > On 6/13/2016 6:16 PM, Nick Bright wrote: > > On 6/13/2016 6:11 PM, Alvaro Cordero wrote: > > Since the magic is being done by an Event > (TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"* > change the config to match certain event and run a generic agent into all > those old tickets to force that event. > > That should do it. > > So for example, create a Generic Agent which would have an "Event based > execution (single ticket)" set to "Add Event Trigger" of > "TicketCustomerUpdate". > > I've misread this. That's when the GA will execute, not what executing > will do. > > I'm searching on how to use the GA to cause a TicketCustomerUpdate event > to be triggered for the matched ticket. > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > This email message and any attachments are intended solely for the use of the > addressees hereof. This message and any attachments may contain information > that is confidential, privileged and exempt from disclosure under applicable > law. If you are not the intended recipient of this message, you are > prohibited from reading, disclosing, reproducing, distributing, disseminating > or otherwise using this transmission. If you have received this message in > error, please promptly notify the sender by reply E-mail and immediately > delete this message from your system. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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