Hi Frank, On 14 Jun 2016, at 18:13, Frank Thommen <lists.o...@drosera.ch> wrote:
> in the tag reference at the bottom of the "Edit Notification" page in OTRS > 5.0.9 the tag "<OTRS_CUSTOMER_REALNAME>" is described as "To get the realname > of the sender (if given).". Effectively, it is replaced by the name of the > ticket customer but *not* by the name of the effective sender (which could > e.g. be a third party answering to a Cc received from that ticket). > > So either the tag name is misleading (should rather be something like > "OTRS_SENDER_REALNAME") and the replacement is buggy or the documentation is > wrong (should rather read "To get the realname of the ticket's customer user > (if given)."). It’s the documentation. Could you create a pull request to fix it? -- Cheers, Nils
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