Send Outages-discussion mailing list submissions to
[email protected]
To subscribe or unsubscribe via the World Wide Web, visit
https://puck.nether.net/mailman/listinfo/outages-discussion
or, via email, send a message with subject or body 'help' to
[email protected]
You can reach the person managing the list at
[email protected]
When replying, please edit your Subject line so it is more specific
than "Re: Contents of Outages-discussion digest..."
Today's Topics:
1. Re: [EXTERNAL] [outages] Frontier Backend Systems
(Chapman, Brad (NBCUniversal))
----------------------------------------------------------------------
Message: 1
Date: Fri, 19 Apr 2024 16:58:19 +0000
From: "Chapman, Brad (NBCUniversal)" <[email protected]>
To: Mike Hammett <[email protected]>
Cc: Outages Discussion <[email protected]>
Subject: Re: [Outages-discussion] [EXTERNAL] [outages] Frontier
Backend Systems
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Anecdotally, here's the impact:
I had a Frontier technician out to repair an intermittent degraded signal
yesterday. I had booked the appointment late last week, probably the same day
the breach occurred. Tech arrived over 2 hours past his appointment window.
He apologized and said the ticketing system was down and they were working via
email until the primary systems are back online.
I saw another Frontier tech on my walk to the donut shop this morning. He
confirmed the email situation; he's just sitting around waiting for a message
to go to the next job, and the next, and hoping the fixes are simple enough not
to require access to their ticketing system.
It's gonna be a rough couple of weeks for them, that's for sure.
?Sent from my iPhone
On Apr 19, 2024, at 6:04?AM, Mike Hammett via Outages <[email protected]>
wrote:
?
As reported in some tech media and has been pushed out via customer
notification systems, Frontier has been experiencing some sort of nondescript
cyber attack on its backend infrastructure. It looks like most wholesale
customer-facing systems are affected, but some portions of their retail website
also aren't working. Frontier says customers services aren't affected. There
are some user reports that they are affected, but we all know the accuracy of
user reports.
-----
Mike Hammett
Intelligent Computing
Solutions<https://urldefense.com/v3/__http://www.ics-il.com/__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckOlmjJV8$>
[http://www.ics-il.com/images/fbicon.png]<https://urldefense.com/v3/__https://www.facebook.com/ICSIL__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckkLSc14E$>[http://www.ics-il.com/images/googleicon.png]<https://urldefense.com/v3/__https://plus.google.com/*IntelligentComputingSolutionsDeKalb__;Kw!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckk9BdWs0$>[http://www.ics-il.com/images/linkedinicon.png]<https://urldefense.com/v3/__https://www.linkedin.com/company/intelligent-computing-solutions__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutcklYn_4kw$>[http://www.ics-il.com/images/twittericon.png]<https://urldefense.com/v3/__https://twitter.com/ICSIL__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutcktwVVI5M$>
Midwest Internet
Exchange<https://urldefense.com/v3/__http://www.midwest-ix.com/__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckwbTr-Lg$>
[http://www.ics-il.com/images/fbicon.png]<https://urldefense.com/v3/__https://www.facebook.com/mdwestix__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutck-jpz_DU$>[http://www.ics-il.com/images/linkedinicon.png]<https://urldefense.com/v3/__https://www.linkedin.com/company/midwest-internet-exchange__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckAmhoeiQ$>[http://www.ics-il.com/images/twittericon.png]<https://urldefense.com/v3/__https://twitter.com/mdwestix__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckk8up-sQ$>
The Brothers
WISP<https://urldefense.com/v3/__http://www.thebrotherswisp.com/__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckrK3jQF4$>
[http://www.ics-il.com/images/fbicon.png]<https://urldefense.com/v3/__https://www.facebook.com/thebrotherswisp__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutck3PKRgkY$>[http://www.ics-il.com/images/youtubeicon.png]<https://urldefense.com/v3/__https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckLZt7ZbU$>
_______________________________________________
Outages mailing list
[email protected]
https://urldefense.com/v3/__https://puck.nether.net/mailman/listinfo/outages__;!!PIZeeW5wscynRQ!tJ7qZuZFVeCrdVnCnEhzs8D5MdH2BbL0VCy3JY8r89O_ls06EUVcntMuwN3P81xhLHs4ecqoutckX3JiEoI$
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<https://puck.nether.net/pipermail/outages-discussion/attachments/20240419/8d84fd16/attachment.htm>
------------------------------
Subject: Digest Footer
_______________________________________________
Outages-discussion mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/outages-discussion
------------------------------
End of Outages-discussion Digest, Vol 166, Issue 5
**************************************************
