I’m told fiber damage is in a remote area near a manhole on a mountain in 
Kernersville, NC.

Update @1:45PM EDT:

“Our Third Party fiber provider has advised that outside plant engineer have 
determined that working in the manhole closest to the break point is not 
possible. The manholes proximity to an access road would position the repair 
point in the middle of the road and would be unsafe. The Field Crew is now 
working to excavate the fiber at point on the other side of the creek onsite. 
The Field Crew expects to begin preparing the affected cable for the repair in 
90 minutes.”

-Vinny

From: Outages [mailto:[email protected]] On Behalf Of Vinny Abello 
via Outages
Sent: Monday, May 18, 2015 12:53 PM
To: [email protected]
Subject: Re: [outages] Zayo

Latest update I got from Zayo is as follows:

Our Third Party fiber provider has advised that this issue is impacting 
protected services as well. Field Services have advised that the construction 
crew and splicing crew are expected to arrive onsite simultaneously at 
approximately 16:45 GMT. We will continue to provide updates until your 
services have been restored.

From: Outages [mailto:[email protected]] On Behalf Of James Milko via 
Outages
Sent: Monday, May 18, 2015 10:44 AM
To: Ca By
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [outages] Zayo

I got this from our NOC.

"Zayo is observing a possible fiber cut between Reidsville, NC and Chatham, VA. 
We have reported the outage to our third party fiber provider. We will keep you 
updated as isolation and restoration progresses."

Thanks,


James Milko

Architect, Network Engineering

900 Main Campus Drive

Raleigh, NC 27606

Bandwidth<http://www.bandwidth.com/business/>

o 919.439.1935

On Mon, May 18, 2015 at 10:00 AM, Ca By via Outages 
<[email protected]<mailto:[email protected]>> wrote:


On Mon, May 18, 2015 at 6:34 AM, Jon Lewis via Outages 
<[email protected]<mailto:[email protected]>> wrote:
On Mon, 18 May 2015, Joseph Jackson via Outages wrote:
Anyone else have any outages on Zayo's network starting 08:34:55.656 UTC.  I 
was seeing a impact in DFW and NYC.

Closer to 8:45AM EDT for us...but looks like something went boom in the Ashburn 
area.

I see a Level3 between PHL and LGA down at that time.  Still down.



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