Hello All, One of the support engineers at Flowroute chiming in,
We will be sending out an official RFO here shortly. From the support side we are going to be building in some additional failover so that our support phones stay available during a situation like this in the future. We will always update our twitter in during a major event, https://twitter.com/FlowrouteNOC https://twitter.com/flowroute Thanks for your patience during this outage. On Fri, May 20, 2016 at 10:57 AM, chris via Outages <[email protected]> wrote: > same here...... > > you would really thing their support numbers should be on some out of band > infrastructure.... > > atleast they acknowledged and confirmed its restored and its back up now > > some carriers wont even admit problems if/when they have them so atleast > props for that..... > > https://twitter.com/FlowrouteNOC > https://twitter.com/flowroute > > On Fri, May 20, 2016 at 1:54 PM, Jordan Morris via Outages < > [email protected]> wrote: > >> >> >> >> >> We saw about 17 minutes of up/down service with them maybe 8 minutes >> total were we did not get calls from them >> >> >> >> >> >> >> >> >> >> >> >> *From:* Outages [mailto:[email protected]] *On Behalf Of *chris >> via Outages >> *Sent:* Friday, May 20, 2016 10:51 AM >> *To:* Izzy Goldstein - TeleGo <[email protected]> >> *Cc:* [email protected] >> *Subject:* Re: [outages] flowroute down >> >> >> >> it just came back up they acknowledged the issue on twitter >> >> >> >> https://twitter.com/FlowrouteNOC >> >> >> >> they were hard down for about 5-10 mins including their own phone >> numbers, website, SIP, everything >> >> >> >> On Fri, May 20, 2016 at 1:49 PM, Izzy Goldstein - TeleGo < >> [email protected]> wrote: >> >> im logged into their portal >> >> have not tested termination >> >> >> >> On Fri, May 20, 2016 at 1:41 PM, chris via Outages <[email protected]> >> wrote: >> >> flowroute appears to be down hard from here on the east coast >> >> >> >> cant reach their sip proxies, website, cant call support phone numbers >> >> >> >> chris >> >> >> >> _______________________________________________ >> Outages mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/outages >> >> >> >> >> >> -- >> >> >> >> >> >> >> >> Izzy Goldstein >> >> >> >> Main: (212) 477.1000 >> Fax: (212) 477.8900 >> >> >> >> [email protected] >> >> >> >> Website <http://www.telego.com/> | LinkedIn >> <https://www.linkedin.com/company/telego> | Blog >> <http://www.telego.com/blog> | >> >> >> >> >> >> Confidentially Notice: This e-mail may contain confidential and/or >> privileged information. If you are not the intended recipient or have >> received this e-mail in error please notify us immediately by email reply >> and destroy this e-mail. Any unauthorized copying, disclosure >> or distribution of the material in this e-mail is strictly forbidden. Any >> views or opinions presented in this email are solely those of the author >> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >> are expressly required not to make defamatory statements and not to >> infringe or authorize any infringement of copyright or any other legal >> right by email communications. Any such communication is contrary to TeleGo >> policy and outside the scope of the employment of the individual concerned. >> TeleGo will not accept any liability in respect of such communication, and >> the employee responsible will be personally liable for any damages or other >> liability arising. >> >> >> >> Think before you print. >> >> >> >> _______________________________________________ >> Outages mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/outages >> >> > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages > > -- ADAM MOSS SUPPORT ENGINEER <http://www.flowroute.com> +1.206.641.8034
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