Yuriy and Dino, Multiple XO customers are reporting intermittent connectivity issues out of our Fremont location. We have a master ticket open and I asked our Customer Care team to reach out to you to make sure you are on that ticket, please reach out to me off list if you are not added to the ticket. This was initially correlated to possible access circuit issues (NNIs) which were sent out for testing, but while that could be a contributing factor this has been escalated within the Operations and Engineering teams as we have received additional customer reports which do not fit that initial diagnosis. We are actively looking at it and have engaged our vendors. XO does not normally comment on this list, but we do want affected customers to report their issue so we can resolve it promptly and notify them of the resolution.
Thanks, Sean 2016-09-29 17:18 GMT-04:00 Dino Panagiotopoulos via Outages < [email protected]>: > We are seeing issues in the Burlingame area with an XO circuit. > > On Thu, Sep 29, 2016 at 2:15 PM, Sokhan, Yuriy via Outages < > [email protected]> wrote: > >> Anyone seeing high latency/drops around San Francisco area? We have an >> L3VPN circuit dropping for past 48 hours for up to 60 seconds at a time >> multiple times per day >> >> _______________________________________________ >> Outages mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/outages >> >> > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages > >
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