Some telco etc. companies may have a “due diligence” or may be under contract to make “best effort” for info for their customers.
From: Outages [mailto:[email protected]] On Behalf Of Lucky 225 via Outages Sent: Tuesday, October 04, 2016 11:07 AM To: David Wessell <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [outages] Level3 VoIP Issues? Because bugging them in the middle of an outage will get it resolved quicker? :P I will never understand people that are well aware a major outage is happening as evidenced by a 20+ email thread on a major outage list who insist on pestering the very people who are working to get this resolved or level1 reps who literally don't have any control over the situation and limited knowledge to begin with.
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