First notice was at 4:39pm EDT. Final resolution was 8:10pm EDT.
Culprit: IP Network issues
Timeline:
4:39pm EDT: First notice. Deleted
5:15pm EDT: "Our support and development teams continue to troubleshoot
intermittent outbound call failures across the Application Platform.
Inbound
calls and all messaging services appear to remain unaffected by this
event."
5:59pm EDT: "Our support and development teams continue to troubleshoot
intermittent outbound call failures across the Application Platform.
We're also
starting to investigate some inbound calls that have been reported to
determine
if inbound is impacted by this event. All messaging services appear to
remain
unaffected by this event."
6:36pm EDT: "Bandwidth has engaged our underlying vendor for assistance
in
troubleshooting potential IP network issues that are affecting
intermittent
voice calls. Messaging services remain unaffected by this event."
7:20pm EDT: "Bandwidth support teams continue to troubleshoot the
intermittent
call failures on the Application Platform. We continue to investigate a
possible intermittent IP network issue that may be the cause."
8:10pm EDT: "Bandwidth support teams in working with our vendor were
able to
isolate and resolve the intermittent issues impacting our voice
services. All
services are now functioning as expected."
On Sun, 23 Oct 2016, Michael R. Self via Outages wrote:
We are seeing a large scale outage with bandwidth.com local did's around the US.
This has been ongoing for over 1/2 hour now. Opened ticket with BW but nothing
definitive from them as of yet.
—————————
Best regards,
Michael Self
This email composed on my iPhone 8 while driving with my knees. Please excuse
brevity and typos due to Siri's hearing problems, accidents, cops or other
mishaps.
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Peter Beckman Internet Guy
[email protected] http://www.angryox.com/
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