"Offline completely", sadly, doesn't tell me if the issue is lack of sync/signal, packet loss, some IP addresses can't be reached, or what.
As a comparison base, Mountain View next door seems up. That said: There was maintenance performed on 11/14 01:15 PST (UTC-0800) at the head end to introduce 4 downstream freqs (531/543/549/555MHz). This same maintenance was performed ~3 weeks earlier (10/20) and rolled back. The problem manifested both times as extremely bad packet loss (up to 30% in some cases). In this week's case, it lasted until 11/15 03:30 PST (~26 hours), although I have reports that other areas of MV were affected until 14:45. I don't know what was done on 11/15 to rectify the problem but I can tell that SNR and power levels for 573MHz (oddly enough) greatly improved after repair. Some other areas of Mountain View reported the issue lasting until 11/15 14:45. I only mention this because possibly the same is being done in SV. CSRs generally don't have knowledge of this being done, although eventually if it's widespread enough + enough calls come in, they start reporting it on 800-COMCAST as an automatic "there is a service outage in your area" message -- such was the case for me. HTH, albeit anecdotal and not directly for SV. -- | Jeremy Chadwick [email protected] | | UNIX Systems Administrator http://jdc.koitsu.org/ | | Making life hard for others since 1977. PGP 4BD6C0CB | On Wed, Nov 16, 2016 at 09:58:04AM -0800, Matthew Carse via Outages wrote: > John, > > Our offices in Sunnyvale are offline completely. I don’t have further > details yet, waiting for our remote team. > > Matt > > On November 16, 2016 at 12:49:56 PM, John Neiberger ([email protected]) > wrote: > > I haven't heard of any issues this morning. Can you be more specific? I'll > see what I can find out. > > Thanks, > John > > On Wed, Nov 16, 2016 at 10:42 AM, Matthew Carse via Outages < > [email protected]> wrote: > > > Anyone else seeing Comcast down in California? > > > > We are seeing all our Comcast connections offline. > > > > Matt > > > > > > _______________________________________________ > > Outages mailing list > > [email protected] > > https://puck.nether.net/mailman/listinfo/outages > > > > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list [email protected] https://puck.nether.net/mailman/listinfo/outages
