I have a similar issue in ATL area with Level3, but my case notes aren’t the typical backhoe job.
*** CASCADED EXTERNAL NOTES 22-Nov-2016 08:12:14 GMT From CASE: 11831633 - Event The original local provider reports that upon further investigation, fiber damages caused by rodent chews were identified. The local provider is now investigating the possibility of rolling services to new fibers for expedited restoral. *** CASCADED EXTERNAL NOTES 22-Nov-2016 14:47:11 GMT From CASE: 11831633 - Event The local provider reports a second rodent chew on the fiber is suspected. Further investigations are being performed to identify the exact point of damage and field technician will be dispatched for the repair once the fault is located. The location for the damage is Smyrna, GA. My circuit drop time was 2016-11-21 09:27:51 PST. If you’ve been down 24hours already, this might not be related since my impact didn’t start until a few hours after yours. Steve Steve Acheson | Director of Network Operations [email protected]<mailto:[email protected]> | +1 (408) 763-3173 [cid:[email protected]] threat protection l compliance l archiving & governance l secure communication On Nov 22, 2016, at 6:34 AM, Luke Guillory via Outages <[email protected]<mailto:[email protected]>> wrote: After 24 hours of being down we finally got the following. Anyone else having issues, this is between Atlanta and College Park, GA it seems. *** CASCADED EXTERNAL NOTES 22-Nov-2016 14:30:06 GMT From CASE: 11829710 - Event Earlier, Field Services investigated and located the fiber cut, caused by a local gas company performing work in the area. A 432-count fiber cable was damaged by the work. The cable is marked as belonging to the last mile provider. The last mile provider dispatched their field technician, who is now onsite evaluating the damage. Luke Guillory Network Operations Manager <image0b2fc0.JPG><https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rtconline.com&d=DwMGaQ&c=Vxt5e0Osvvt2gflwSlsJ5DmPGcPvTRKLJyp031rXjhg&r=ewYXcCwLzINT9-Rs2alA2glqzwFf1-Fk3Vx4d4o6aEw&m=T9YX89o365DMcm8OG_FaQ_QgX5iNMgvJjvVryQPTKgw&s=Pwt9QY8P7lcqC8TrEOSfrHjMYzldzD5vQ1bySHSGWRQ&e=> Tel: 985.536.1212 Fax: 985.536.0300 Email: [email protected]<mailto:[email protected]> Web: www.rtconline.com<http://www.rtconline.com/> Reserve Telecommunications 100 RTC Dr Reserve, LA 70084 Disclaimer: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material which should not disseminate, distribute or be copied. Please notify Luke Guillory immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Luke Guillory therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. _______________________________________________ Outages mailing list [email protected]<mailto:[email protected]> https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_outages&d=DwICAg&c=Vxt5e0Osvvt2gflwSlsJ5DmPGcPvTRKLJyp031rXjhg&r=ewYXcCwLzINT9-Rs2alA2glqzwFf1-Fk3Vx4d4o6aEw&m=T9YX89o365DMcm8OG_FaQ_QgX5iNMgvJjvVryQPTKgw&s=mARkUvLawMvp51Ska_1S7thYthVX1bB6OkdRhHAyO_U&e=
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