We are back up as of about 30 minutes ago, here's the last we got from
Level3:
*** CASCADED EXTERNAL NOTES 13-Sep-2017 20:26:29 GMT From CASE: 13369921
- Event Outage Start: September 13, 2017 14:28 GMT Outage Stop:
September 13, 2017 18:15 GMT Root Cause: A link was down impacting IP
services for multiple markets in North Carolina.
Fix Action: Services were re-routed, thus restoring services to a stable
state.
Summary: The IP NOC reported a link was down impacting multiple markets
for North Carolina. Services began to re-route, however, due to an
overutilization issue a delay was experienced. It was determined the
service disruption remained ongoing. The IP NOC began attempting to
shift traffic to resolve the overutilization issue, however many clients
continued to experience packet loss and latency. The IP NOC completed
migrating the affected service to adjacent paths and service restored.
This service impact has concluded; if additional issues are experienced,
please contact the Level 3 Technical Service Center. There may be
additional analysis and discovery that occurs as the incident is
reviewed by NOC management. Any available updates will be relayed upon
event ticket closure. At that time, a customer satisfaction survey link
may be available. We strive to provide thorough communications
containing the available information during a service disruption. Please
let us know if the updates you received during this event were satisfactory.
On 9/13/2017 3:48 PM, James Cornman via Outages wrote:
Are there still reports of these issues with Level3? Seeing similar
with RR.com which is behind Level3. Any word on the scope of this
issue and if its still ongoing?
-James
On Wed, Sep 13, 2017 at 1:44 PM, Mattson, Martin A (Alan) via Outages
<[email protected] <mailto:[email protected]>> wrote:
We saw another drop of connectivity for a couple minutes around
11am today here in Raleigh on our L3 Internet circuit and latency
went from 20ms to about 200ms between our NC and PA sites.
*From:* Outages [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *Aubrey Wells
via Outages
*Sent:* Wednesday, September 13, 2017 1:27 PM
*To:* Berry Mobley <[email protected] <mailto:[email protected]>>
*Cc:* [email protected] <mailto:[email protected]>
*Subject:* Re: [outages] Level3 high latency and some packet loss
Columbia SC
There was a planned maintenance for a router upgrade last night
that probably explains your circuit drop. Not seeing any latency
on our circuit after the maintenance though.
-----------------------------------------------------------------------
Aubrey Wells
Packethead Consulting, LLC
Helping you get your bits together since 0x7DE
On Wed, Sep 13, 2017 at 1:24 PM, Berry Mobley via Outages
<[email protected] <mailto:[email protected]>> wrote:
Good afternoon -
We've been experiencing high latency (~150ms) and around 8%
packet loss to our L3 peer in Atlanta. We noticed the circuit
drop overnight for an hour or so, then mid-morning things
started to go downhill. We've turned down this peering
session, and are opening a ticket, but is anybody else seeing
anything weird?
Thanks,
Berry
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--
*James Cornman*
/Chief Technology Officer
/[email protected] <mailto:[email protected]>
212.792.9950 - ext 101
*
Atlantic Metro Communications*
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