Well, ok, more like an apology, but there's a teeny amount of detail in this Letter From The Boss:
----- Forwarded Message ----- > From: "Zoom Video Communications" <[email protected]> > Sent: Monday, August 24, 2020 9:37:57 PM > Subject: Regarding August 24th Service Disruption > Dear Valued Zoom Customer, > > As you may know, at 4:56 am PDT on August 24, Zoom experienced a partial > disruption of our Meeting, Webinar, and website services. We largely restored > service by 8:26 am PDT. We have determined that the cause of this service > disruption was related to an application-level bug in our system, which > resulted in a web login issue for customers. > > We always take very seriously our responsibility to keep you connected, and we > know that you are relying on us during this particularly challenging time. We > deeply regret this incident and sincerely apologize. I’m personally > disappointed that we have let you down and I am sorry for any inconvenience > this may have caused. > > I am proud of our dedicated team working to enable our customers’ work, > schooling, and social lives during the global health crisis. We are intensely > focused on scaling our collaboration and cloud technology to help Zoom > reliably > connect the world now and in the future. I'm here to get this right and will > personally do my best to prevent disruptions like this from happening in the > future. Zoom’s availability and reliability is a top priority and we > appreciate > all of your support. > > Sincerely, > Velchamy Sankarlingam > President of Product and Engineering I'm not sure how one is a President *of something*, but different strokes, I guess. Thanks to everyone for not swamping the list this morning. :-) Cheers, -- jr '<admin/>' a -- Jay R. Ashworth Baylink [email protected] Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages mailing list [email protected] https://puck.nether.net/mailman/listinfo/outages
