I believe this was on the right track, as we are still seeing issues. I believe that it's specifically Frontier (at least in FL) that is having issues contacting AWS resources. We use a loyalty program called Astro that is on AWS and our point of sale (non AWS) is still timing out when the API call is being made.
Giorgio/Cody, did you all come up with a resolution? Would love a solution, as our retail stores are doing most of their processes manually right now to get around this. -Jeff On Thu, Aug 18, 2022 at 2:38 PM Cody Wilson via Outages <[email protected]> wrote: > Thanks Giorgio! Sending case ID directly to you via your Amazon address. > > On August 18, 2022, Giorgio Bonfiglio <[email protected]> wrote: > > Hey Cody, can you please throw what you have in a support case and share > its id with me? If you don’t have a support plan then some details direct > to my Amazon email (bonfigg @ amazon com) would be appreciated too but I > might not be able to respond/share findings directly (privacy data security > etc etc). > > Thanks! > Giorgio > > On 18 Aug 2022, at 17:25, Cody Wilson via Outages <[email protected]> > wrote: > > While we can see and replicate these issues externally, we're also seeing > it intra-AWS networks, so it's certainly something within us-west-2 that's > amiss here. Moreso looking for any corroboration with anyone else's issues > at this point. Thanks Chris! > > On August 18, 2022, Chris Wright <[email protected]> > wrote: > > AWS Health Dashboard looks clean. Is there a common carrier between your > hosts and AWS? > > > https://health.aws.amazon.com/health/status > > > *Chris Wright* | Network Data Operations Engineer > Network Operations and Integrations > Commnet Broadband > *E:* [email protected] > *M: *423-584-9578 > <https://www.commnetbroadband.com/> > <image001.jpg> > > > *From:* Outages <[email protected]> *On Behalf Of *Cody Wilson > via Outages > *Sent:* Thursday, August 18, 2022 12:10 PM > *To:* outages.org <[email protected]> > *Subject:* [outages] TCP errors observed in AWS US-West-2 > > > I'm noting a significant increase in TCP errors across multiple accounts > in AWS us-west-2. Curious if anyone else with accounts are noting this too, > or if it's localized to some hardware we happen to be on. > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages > > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages >
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