Along those lines, two updates from the reseller (AccessOne): Update 1 (12:47PM Local):
On Wednesday, 11/30/22, at 12:05 PM (CST), Access One's Network Operations Center (NOC) was alerted to an outage affecting an AT&T hub circuit. Access One's NOC immediately engaged AT&T and our internal Engineering and Management team for further support. Access One confirmed that the issue was solely due to the affected AT&T circuit. Access One's NOC has engaged AT&T regarding the service outage since we were first alerted. AT&T has escalated this issue to their highest support tier to resolve this outage. As of noon on Thursday, 12/1/22, AT&T is still reporting that a portion of the circuit is offline. They continue to have support technicians dispatched working to restore connectivity. However, AT&T has informed us that they do not have an estimated service restoration time. Access One is committed to providing you with updates as they become available. Update 2 (2:36PM Local): We have been advised that AT&T is working with their testing operation team, Central Office technician, and field resources technician. Access One also has a switch technician on standby within our facilities in case cooperative testing is required. On Thu, Dec 1, 2022 at 3:02 PM Erik Sundberg <[email protected]> wrote: > Just received this from Equinix. > > Per fiber vendor, the damage assessment at the fault site has found > 360-count and 96-count cables bored out of the ground. Repairs are being > planned. > > ------------------------------ > *From:* Outages <[email protected]> on behalf of Dustin Sneath > via Outages <[email protected]> > *Sent:* Thursday, December 1, 2022 9:05 AM > *To:* [email protected] <[email protected]> > *Subject:* Re: [outages] AccessOne (AS36498) in Chicago, IL > > CAUTION: This email originated from outside of the organization. Do not > click links or open attachments unless you recognize the sender and know > the content is safe. > Providing an update to yesterday's thread, this seems to be an issue > between COs: > > Good morning Dustin, > > At this time there is an issue between 2 Central Offices in the Chicago > Area, and ATT is continuing to work on this as the highest priority. There > is no estimated time of resolution as of now. > > > I was told offline that it is a fiber cut and is likely affecting anyone > with a fiber path that traverses the Elk Grove Village CO to reach 350 > Cermak. Lots of DC's in Elk Grove these days, may the gods of redundancy be > with you all. > > > > On Wed, Nov 30, 2022 at 2:09 PM Dustin Sneath <[email protected]> > wrote: > > AccessOne fiber circuits in the Chicago area are completely down since > approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM > and they confirm an outage (saying it's only affecting their customers > riding over AT&T infrastructure). > > -- > > > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.elkgroveparks.org%2f&c=E,1,3-8Rr10s-2M1mMJoNSYOFryEL0-oYIW2RJdy8_UwSPp222G720GQvinZ482rOnyXlsElhwabwXvgo3mhwDG2UwVmMhwnlcIIy7CJZX24WkU23mTDNgnEgw,,&typo=1> > Dustin Sneath > Superintendent of I.T. | Elk Grove Park District > *p *847-228-3846 > elkgroveparks.org > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2felkgroveparks.org&c=E,1,fst4KCRat2wV44isAwJtjBjxf9QGyaYZgRFelDeljjI2lr4Ye_N-zA0h4Ee4S7F19u5AWSDIMsrcG9saI_7GGL7BzSLHXke3Y8Q3Yt3r-n2pjL2MEA9vK8z4&typo=1> > *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> > <https://twitter.com/elkgroveparks> > <https://www.instagram.com/elkgroveparks/> > <https://www.youtube.com/user/EGParkDistrict/videos> * > IAPD / IPRA Illinois Distinguished Accredited Agency > *Confidentiality Note:* This email may contain confidential and or > private information. Please notify the sender and delete this email if you > received it in error. > > > > > ------------------------------ > > CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files > or previous e-mail messages attached to it may contain confidential > information that is legally privileged. If you are not the intended > recipient, or a person responsible for delivering it to the intended > recipient, you are hereby notified that any disclosure, copying, > distribution or use of any of the information contained in or attached to > this transmission is STRICTLY PROHIBITED. If you have received this > transmission in error please notify the sender immediately by replying to > this e-mail. You must destroy the original transmission and its attachments > without reading or saving in any manner. > Thank you. > -- <https://www.elkgroveparks.org/> Dustin Sneath Superintendent of I.T. | Elk Grove Park District *p *847-228-3846 elkgroveparks.org *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> <https://twitter.com/elkgroveparks> <https://www.instagram.com/elkgroveparks/> <https://www.youtube.com/user/EGParkDistrict/videos> * ​IAPD / IPRA Illinois Distinguished Accredited Agency *Confidentiality Note:* This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error.
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