US-Michigan-Lansing: Information Services Business and Quality
Analyst
To apply for this position, please visit this Website.
http://sqa.fyicenter.com/jobs/99679022_Information_Services_Business_and_Quality_Analyst.html
To see other opportunities, please visit http://sqa.fyicenter.com
Date: 03-Mar-2009



, Information Services Business & Quality Analyst

*

Purpose of Job:

The Information Services (IS) Business & Quality Analyst will serve as
the liaison between the clinical/operational departments and
Information Services to identify and define business needs and
requirements for IS related projects, develop processes, and improve
operational efficiencies. The Analyst will conduct business workflow
analyses to assess difficulties in reaching goals and to determine a
better strategy. The Analyst will be a change agent, a thought leader,
and someone who will enable the organization to reach a high level of
operational efficiency as measured by comparisons to benchmark
organizations.

Primary Duties and Responsibilities:

a) Demonstrate a commitment to the I CARE values.

b) Work with professionalism, integrity, respect, and innovation in
delivering service to customers.

c) Partner with end users to define business requirements for
Information Services related projects and identify clinical and
operational systems issues.

d) Provide direction, consultation, and "hands-on" support to all
business units to successfully drive process design and improvement
projects.

e) Develop and implement studies of health system functions and
systems such as but not limited to data collection, process mapping,
and data analyses.

f) Prepare narrative and graphic displays of findings appropriate for
the audience.

g) Provide appropriate recommendations to improve productivity and
quality and reduce cost.

h) Develop and implement methods and procedures for monitoring work
activities.

i) Confer with affected staff to assure smooth functioning of newly
implemented systems and/or procedures.

j) Define project objectives and assist in setting project priorities
and timelines.

k) Apply rigorous analytical skills to improvement projects.

l) Comply with all applicable JCAHO, federal, state, and agency laws,
regulations, guidelines, and professional standards.

m) Demonstrates knowledge and respects patient, service provider,
organizational confidentiality and HIPAA Security procedures and
protocols as defined under the HIPAA Privacy and Security Procedures.

n) Follows established HIPAA privacy procedures when using and/or
disclosing protected health information.

o) Maintains and protects patients' rights under the HIPAA Privacy
Standards.

Knowledge, Skills, Experience Required: Required

a) A Bachelor's degree in Information Systems, Industrial Engineering,
Management Engineering, Statistics or related field.

b) At least 3 years related work experience performing as an IS
Business Analyst.

c) At least 3 years related work experience in applying continuous
improvement methodologies (e.g. Lean, Six Sigma, PDCA).

d) Completed Project Management training

e) Quickly understands the business issues and data challenges of the
customer

f) Ability to perform appropriate statistical analyses using
statistical software (e.g. Minitab, SPSS).

g) Knowledge and experience with database, spreadsheet, word
processing, and presentation software.

h) Excellent written and verbal communication skills. Excellent
interpersonal skills.

i) Ability to work independently and in a team setting.

Preferred

a) Demonstrated use of PMBOK

b) ASQ CQE or SSBB

c) Knowledge of Malcolm Baldrige National Quality Program and/or
experience using the criteria.

d) Experience with developing and/or conducting continuous improvement
training.



Thank you,
Team SQAFYI - Software QA Resource FYI
http://sqa.fyicenter.com

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